ITIL exercise for beginers
Where to Start with ITIL
This section will give advice and tips on the practical implementation of ITIL. It will take you through a typical implementation, and provide case studies and analysis.
In the meantime we have prepared a list of common terms used within the ITIL arena. A useful exercise for beginners would be to research the meaning of each of them:
- Application Sizing
- Asset Management
- Availability Management
- IT Budgeting
- Business Process
- Capacity Database
- CDB
- Capacity Management
- Capacity Planning
- CAB
- Change Advisory Board
- Change Management
- Chargeable Unit
- CI Level
- CMDB
- Asset Classification
- Configuration Baseline
- Configuration Item
- CI
- Configuration Management
- Configuration Management Database
- Customer Liaison
- Definitive Hardware Store
- DHS
- Definitive Software Library
- DSL
- Demand Management
- Elapsed Time
- Emergency Release
- Error Control
- Escalation Management
- IT Financial Management
- First Line Support
- Forward Schedule of Changes
- FSC
- Full Release
- Functional Escalation
- Help Desk
- Hierarchical Escalation
- Incident Life Cycle
- Incident Management
- IT Infrastructure
- IT Service Continuity Management
- IT Service Management
- ITSM
- Known Error
- Maintainability
- Mean Time Between Failures
- MTBF
- Mean Time To Repair
- Proactive Problem Management
- Problem Control
- Problem Management
- Process Management
- Quality Assurance
- Quality Control
- Recoverability
- Release Management
- Release Policy
- Release Unit
- Request for Change
- RFC
- Resilience
- Resource Management
- Restoration of Service
- Rollout
- Second Line Support
- Security Level
- Security Management
- Service Catalogue
- Service Desk
- Service Improvement Programme
- Service Level Agreement
- SLA
- Service Level Management
- SLM
- Service Level Requirements
- SLR
- Service Request
- Service Window
- Software Release
- Underpinning Contract
- Work-around
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