Information technology Infrastructure Library (ITIL)
What is ITIL?
ITIL is a series of documents, originally created by the Office of Government Commerce, a governmental department in United Kingdom. These are used to help implement an efficient framework for IT Service Management (ITSM).
This ‘ITIL framework’ essentially defines how to organize the system and network management departments within individual organizations. The concepts within ITIL support IT service providers in the planning of consistent, documented, and repeatable processes that improve service delivery to the business.
ITIL addresses the organizational structure and skill requirements for an IT organization by presenting a comprehensive set of management procedures with which an organization can manage its IT operations.
The ITIL Certification structure is broadly as follows:
- The Foundation Certificate enables people to understand the terminology used within ITIL. It focuses on foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as generic ITIL philosophy and background. It is a prerequisite for the Practitioner’s and Manager’s Certificates in IT Service Management.
- The Practitioner Certificate focuses upon the understanding and application of the specific processes within the IT Service Management discipline.
- The Manager’s Certificate is aimed at experienced professionals, who will be involved in managing service management functions.
Who is ITIL for?
Information technology service providers, IT directors and managers, Business Managers and indeed, any organisation that depends on IT Services.
Why does my organization need ITIL?
- You can rely on a tried and tested processes of more than 20 years standing.
- You will have access to many templates, checklists and documents.
- You will see relatively quick results.
- ITIL helps you separate administrative tasks and technical tasks so that you assign the most appropriate resources.
- It helps keep costs in the organization to a minimum.
- You can keep segregate non-technical staff from having to get too involved in technical support issues.
- You will be able to better measure technical support performance.
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