ITIL


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The 10 roles you need for ITIL configuration management

Posted by admin
April 2, 2008

Many IT departments try to implement ITIL configuration management without giving much thought to the staffing of the configuration management service. Like any IT task, configuration management requires skilled people with standardized processes, but this aspect is often overlooked in the rush to find the perfect configuration management database (CMDB) tool.
What makes for the most [...]

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If i pass the ITIL foundation from exin , will i…

Posted by admin
September 3, 2007

2 months ago Like RHCE,MCSE,OCP,CCNA , PMP ….. will i get ITSM or ITIL or what ? You will receive an ITIL Foundation Certificate if it is from Exin. You can also review the content covered

Posted in My Sixth Blog (View<br /> Technorati URL search 1 link from 1 site)

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ITIL exercise for beginers

Posted by admin
August 25, 2007
Where to Start with ITIL

This section will give advice and tips on the practical implementation of ITIL. It will take you through a typical implementation, and provide case studies and analysis.

In the meantime we have prepared a list of common terms used within the ITIL arena. A useful exercise for beginners would be to research the meaning of each of them:

Application Sizing
Asset Management
Availability Management
IT Budgeting
Business Process
Capacity Database
CDB
Capacity Management
Capacity Planning
CAB
Change Advisory Board
Change Management
Chargeable Unit
CI Level
CMDB
Asset Classification
Configuration Baseline
Configuration Item
CI
Configuration Management
Configuration Management Database
Customer Liaison
Definitive Hardware Store
DHS
Definitive Software Library
DSL
Demand Management
Elapsed Time
Emergency Release
Error Control
Escalation Management
IT Financial Management
First Line Support
Forward Schedule of Changes
FSC
Full Release
Functional Escalation
Help Desk
Hierarchical Escalation
Incident Life Cycle
Incident Management
IT Infrastructure
IT Service Continuity Management
IT Service Management
ITSM
Known Error
Maintainability
Mean Time Between Failures
MTBF
Mean Time To Repair
Proactive Problem Management
Problem Control
Problem Management
Process Management
Quality Assurance
Quality Control
Recoverability
Release Management
Release Policy
Release Unit
Request for Change
RFC
Resilience
Resource Management
Restoration of Service
Rollout
Second Line Support
Security Level
Security Management
Service Catalogue
Service Desk
Service Improvement Programme
Service Level Agreement
SLA
Service Level Management
SLM
Service Level Requirements
SLR
Service Request
Service Window
Software Release
Underpinning Contract
Work-around

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Information technology Infrastructure Library (ITIL)

Posted by admin
August 25, 2007
What is ITIL?

ITIL is a series of documents, originally created by the Office of Government Commerce, a governmental department in United Kingdom. These are used to help implement an efficient framework for IT Service Management (ITSM).

This ‘ITIL framework’ essentially defines how to organize the system and network management departments within individual organizations. The concepts within ITIL support IT service providers in the planning of consistent, documented, and repeatable processes that improve service delivery to the business.

ITIL addresses the organizational structure and skill requirements for an IT organization by presenting a comprehensive set of management procedures with which an organization can manage its IT operations.

ITIL Certification

The ITIL Certification structure is broadly as follows:

The Foundation Certificate enables people to understand the terminology used within ITIL. It focuses on foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as generic ITIL philosophy and background. It is a prerequisite for the Practitioner’s and Manager’s Certificates in IT Service Management.

The Practitioner Certificate focuses upon the understanding and application of the specific processes within the IT Service Management discipline.

The Manager’s Certificate is aimed at experienced professionals, who will be involved in managing service management functions.

Who is ITIL for?

Information technology service providers, IT directors and managers, Business Managers and indeed, any organisation that depends on IT Services.

Why does my organization need ITIL?

• You can rely on a tried and tested processes of more than 20 years standing.
• You will have access to many templates, checklists and documents.
• You will see relatively quick results.
• ITIL helps you separate administrative tasks and technical tasks so that you assign the most appropriate resources.
• It helps keep costs in the organization to a minimum.
• You can keep segregate non-technical staff from having to get too involved in technical support issues.
• You will be able to better measure technical support performance.