Archive for April, 2008
DEMAND AND SUPPLY, AND SUPPLY, AND SUPPLY…
According to a recent press release, more than 1 million Cisco certifications have been issued since the creation of the program.
Mind you, this isn’t the number of exams taken (many certifications require multiple exams), nor is it the number of attempts or anything else equally reasonable. Rather, this is the number of certifications actually [...]
The 10 roles you need for ITIL configuration management
Many IT departments try to implement ITIL configuration management without giving much thought to the staffing of the configuration management service. Like any IT task, configuration management requires skilled people with standardized processes, but this aspect is often overlooked in the rush to find the perfect configuration management database (CMDB) tool.
What makes for the most [...]