Archive for August, 2007
Cisco Nabs AT&T for VoIP
Cisco Systems Inc. notched a major customer win earlier this month when telecommunications giant AT&T announced that Cisco’s Unified Contact Center (UCC) had been certified for use with its still-incubating IP Toll-Free Service, which launched just four months ago.
A Closer Look at the Cisco-Microsoft Accord
To look at last week’s love-fest between Cisco Systems Inc. and Microsoft Corp., you wouldn’t think that both vendors are nominal competitors in the red-hot network access control (NAC) market segment.
Taiwan’s Acer To Acquire Gateway
Acer Inc. plans to acquire U.S. computer maker Gateway Inc. for $710 million in a deal that will push the Taiwanese company past China’s Lenovo Group as the world’s third largest vendor of personal computers.
Microsoft To Give India Nonprofits Free Software
Microsoft Corp. will distribute free software to nonprofit groups to boost charity in India, a company official said Monday.
ITIL exercise for beginers
This section will give advice and tips on the practical implementation of ITIL. It will take you through a typical implementation, and provide case studies and analysis.
In the meantime we have prepared a list of common terms used within the ITIL arena. A useful exercise for beginners would be to research the meaning of each of them:
Application Sizing
Asset Management
Availability Management
IT Budgeting
Business Process
Capacity Database
CDB
Capacity Management
Capacity Planning
CAB
Change Advisory Board
Change Management
Chargeable Unit
CI Level
CMDB
Asset Classification
Configuration Baseline
Configuration Item
CI
Configuration Management
Configuration Management Database
Customer Liaison
Definitive Hardware Store
DHS
Definitive Software Library
DSL
Demand Management
Elapsed Time
Emergency Release
Error Control
Escalation Management
IT Financial Management
First Line Support
Forward Schedule of Changes
FSC
Full Release
Functional Escalation
Help Desk
Hierarchical Escalation
Incident Life Cycle
Incident Management
IT Infrastructure
IT Service Continuity Management
IT Service Management
ITSM
Known Error
Maintainability
Mean Time Between Failures
MTBF
Mean Time To Repair
Proactive Problem Management
Problem Control
Problem Management
Process Management
Quality Assurance
Quality Control
Recoverability
Release Management
Release Policy
Release Unit
Request for Change
RFC
Resilience
Resource Management
Restoration of Service
Rollout
Second Line Support
Security Level
Security Management
Service Catalogue
Service Desk
Service Improvement Programme
Service Level Agreement
SLA
Service Level Management
SLM
Service Level Requirements
SLR
Service Request
Service Window
Software Release
Underpinning Contract
Work-around
Information technology Infrastructure Library (ITIL)
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The Benefits of a Specific Credential
| • | Microsoft Certified Professional (MCP) |
| • | Microsoft Certified Desktop Support Technician (MCDST) |
| • | Microsoft Certified Systems Administrator (MCSA) |
| • | Microsoft Certified Systems Engineer (MCSE) |
| • | Microsoft Certified Database Administrator (MCDBA) |
| • | Microsoft Certified Application Developer (MCAD) |
| • | Microsoft Certified Solution Developer (MCSD) |
| • | Microsoft Certified Trainer (MCT) |
| • | Microsoft Office Specialist (MOS) |
The Benefits of Certification
What It Means to Be an MCP
Microsoft Certified Professionals are cut from a different cloth than their IT counterparts. They not only thrive on the continuing challenges of the IT field, but they also have taken it upon themselves to develop and hone their skills—to stay a step ahead. The practical expertise that is gained through the certification process provides individuals with the kind of know-how that gets recognized—on the job, among peers, and by future employers.
The Benefits of Certification
In addition to polishing your skill set, MCP certifications provide many specific advantages. These include the following:
| • | Industry recognition of your knowledge and proficiency |
| • | Logos and certificates to identify your MCP status |
| • | Access to an exclusive MCP member Web site |
| • | Exclusive discounts on products and services |
| • | Access to career-related tools |
| • | Invitations to conferences, training sessions, and special events |
MCSA or MCSE: Which Certification is Right for You?
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Plan, design, and implement Microsoft Windows server solutions and architectures |
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Have at least one year of experience implementing and administering network operating systems and desktop operating systems. |
Related job titles: systems engineer, network engineer, systems analyst, network analyst, or technical consultant.
Choose the MCSA credential if you:
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Implement, manage, and maintain the typically complex computing environment of medium- to large-sized companies. |
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Have 6–12 months of experience administering client and network operating systems. Related job titles: systems administrator, network administrator, information systems administrator, network operations analyst, network technician, or technical support specialist. |
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Microsoft and Open Source: Friends or Foes?
Whether it involves choice or price, freedom isn’t free. This is especially true in the realm of computer software licensing, where the question isn’t if one has to pay for program use and development but rather how, to whom and when.